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Consumer Protection Code 2025:

Following a comprehensive review, the Central Bank of Ireland has published a revised Consumer Protection Code. The Consumer Protection Code 2025 reflects the way financial services are provided in a digital world, and builds on the protections of the existing Code. It also enhances clarity and predictability for firms on their consumer protection obligations. The revised Code introduces a number of new and enhanced protections for consumers, which will take effect from late March 2026. In the meantime, the existing Code includes an extensive range of protections that are currently in place and remain effective.

This short video features Derville Rowland, Deputy Governor, Consumer and Investor Protection, Central Bank of Ireland.